Careers at Washio

At Washio, we believe clean clothes should never be more than two taps away. We believe in revolutionizing tired industries and that dry cleaning and laundry take up hours that could be spent learning, creating or solving problems.

Being a part of the Washio team means constantly tackling new challenges, from reimagining products to solving logistical quandaries that help fine tune our user experience.

Solve

On-demand laundry provides many unique engineering & logistical challenges that only a world class team can tackle.

Play

Enjoy all the fun of a startup with team daily lunches, happy hours, bumping tunes and plenty of laughs.

Grow

We believe in hard work you can measure. In six months we’ve seen month-over-month growth, three new cities & thousands of happy customers.

Behind The Code

Engineering is just the beginning. At Washio we strive to build, maintain, and optimize the entire process from beginning to end. From forecasting algorithms right down to on-the-fly logistics capabilities, at Washio, many disciplines converge into one seamless experience for our customers.

Current Openings

We’re looking for driven individuals to join our team and help us revolutionize a tired industry.

Design

Lead Designer

Santa Monica

We’re seeking a Lead Designer to manage the creative direction of our company. This position will work interchangeably with multiple departments including engineering, operations, and marketing. You will report directly to the CEO.

As a mobile first company, we need someone with experience applying design strategies to mobile applications as well as the web. On the one hand, you are a talented UI/UX designer with experience creating and documenting navigation structures, information architectures, user interfaces, and interaction models. On the other hand, you are a branding expert who can work with our marketing team to refine the overall appearance, voice and direction of our brand across a wide variety of mediums.

You will create unique graphics and produce impactful materials that tell our story on print and digital platforms

Responsibilities

  • Develop and grow the Washio brand into a cohesive vision
  • Manage creative projects from conception to completion
  • Collaborate with our engineers and marketing team members to create wireframes, mock ups, prototypes, etc.
  • Create and uphold the identity of Washio across multiple mediums, this means everything from the iOS app all the way to the emails receipts and every material a user might experience in between

Minimum Qualifications

  • A Bachelor’s degree in a related design field
  • 3+ years of design experience
  • A portfolio with outstanding and diverse design work

Preferred Qualifications

  • Experience applying content design strategies on mobile
  • Experience working with engineering teams
  • Passion for detail in creating a tight, holistic experience for our customers
  • Understanding of user-centric design with strong UX/UI design expertise
  • Pluses: Experience with animation and video, and knowledge of front end engineering
Apply

Engineering

Full Stack Engineer

Santa Monica

As a full stack engineer you would be joining a small, dedicated team and working directly with the CTO and CEO to build out our product. With your technical experience you will manage individual projects from design and development to testing and production.

Responsibilities

  • Should be extremely well versed in Javascript
  • Experience with Node.js/Ember.js and Postgres/MongoDB/Redis
  • Experience with Objective-C and/or Java would be a plus
  • Experience using a full coffeescript stack, as well as Java or Objective-C
  • Ability to use both SQL and NoSQL databases with ease
Apply

iOS Developer

Santa Monica

Tired of building the next "killer" of Facebook/Instagram/Snapchat/Tinder? Or tired of being at the cruel, random mercy of the App Store gods? Are you a badass mobile engineer with a chip on your shoulder looking for something to prove?

Well then, hello.

We are Washio and we hate doing our laundry. We just closed our Series A and our original engineering team is looking to expand to handle our hockey stick growth. Ride in like Gandalf at the Battle of Helm's Deep and save the day (spoiler alert btw).

Responsibilities

Your roles and responsibilities will be instrumental in the growth of the company. We expect you to:

  • Play a lead role in creating and perfecting iOS apps
  • Be comfortable delivering high quality work with a quick turnaround rate
  • Feel at ease working on a talented team that includes everything from a professional salsa dancer to a math PhD
  • Be able to support multiple projects at the same time--we have both external consumer apps and internal apps

Minimum Qualifications

  • 2+ years developing for iOS applications (a deep grasp of Cocoa/Objective C is a must)
  • Bachelor's degree or higher in Computer Science or related field

Preferred Qualifications

  • You possess deep insight into API driven architectures, object oriented programming, and scrum methodologies
  • You have a sweet app on the App Store for us to check out
Apply

Android Developer

Santa Monica

We need an Android expert who can create and perfect apps. As an android engineer of our small team, you should be comfortable and excited to continuously build out new product and solve technical challenges.

Responsibilities

  • Play a lead role in creating and perfecting Android apps
  • Be comfortable delivering high quality work with a quick turnaround rate
  • Feel at ease working on a talented team that includes everything from a professional salsa dancer to a math PhD
  • Be able to support multiple projects at the same time--we have both external consumer apps and internal apps

Minimum Qualifications

  • 2+ years developing for Android applications
  • Bachelor's degree or higher in Computer Science or related field

Preferred Qualifications

  • You possess deep insight into API driven architectures, object oriented programming, and scrum methodologies
  • You have a sweet app on the Google Play Store for us to check out
Apply

Operations

Director of Business Development

Santa Monica

As Director of Business Development, you will develop and lead our corporate sales program. As Director, you will develop strong and successful partnerships by discovering leads, negotiating deals while representing Washio’s interests, and managing clients. The ideal candidate will be upbeat, driven, well-organized, share a passion for technology and a love for working in a fast-paced start-up environment.

Responsibilities

  • Aggressively prospect into corporations across the country
  • Manage the entire sales process from prospecting to close
  • Define any business development priorities and goals, while working to meet them
  • Share a deep understanding of the business with partnerships, including technology, history, trends, and competitors

Minimum Qualifications

  • Bachelor’s degree from a four-year college or university
  • 5+ years of related professional experience

Preferred Qualifications

  • Proven sales experience
  • Fast learner, adept at understanding and articulating new technologies and corresponding value propositions on the fly
Apply

Accounting Manager

Santa Monica

The Accounting Manager will manage and own Washio’s accounting systems and processes and also implement existing and new financial controls. As the sole financial employee, the Accounting Manager will be the primary contact for requested audit materials as well as Washio’s liaison with vendors, customers, affiliates, banks and auditors. Additionally, the accounting manager will take control over some HR responsibilities including reviewing and processing the Company’s bi-weekly payroll. Strong candidates are able to work closely with every member of our team and enjoy a fast-paced and sometimes unpredictable start-up environment.

Responsibilities

  • Prepare the monthly internal consolidated financial statements and accompanying schedules, worksheets and corresponding analysis of account balances
  • Manage accounts receivable, accounts payable, fixed asset tracking, prepaid tracking, expense reporting and all other transactions
  • Administer Quickbooks by implementing upgrades and enhancements
  • Identify process improvements to streamline and create efficiencies where needed

Minimum Qualifications

  • 5+ years of finance experience
  • Bachelor's degree with a major in Accounting, Finance, or Economics

Preferred Qualifications

  • Ability to manage large amounts of data and to work on short timelines with incomplete data sets
  • A track record of adding valuable insights and support to operating management
  • Superior problem solving, data analysis and information presentation skills
  • Previous work with HR related tasks (benefits, contracts, payroll, etc) is a plus
  • Genuine interest in understanding the company’s business
Apply

Executive Assistant & Office Manager

Santa Monica

We’re seeking an experienced professional who is genuinely passionate about the work of an Executive Assistant & Office Manager and who understands the importance of their role.

As an Executive Assistant, you must demonstrate a high level of professionalism while dealing with confidential and time sensitive material. Responsibilities include proactively assist with scheduling, meeting logistics, travel and expense reports, and other activities. You must serve as a company representative who interacts comfortably with senior level executives outside the company, as well as with customers, vendors, and visitors.

As an Office Manager, you will maintain the office equipment and supplies. Responsibilities include ordering supplies, packaging and shipping duties, assisting with the general on-boarding of new hires, and managing the day-to-day operations of the office. You will work with the appropriate vendors to address issues and needs related to the facilities, telecommunication system, and equipment. You are a collaborative team player, demonstrate confidence and know how to get things done—no matter the task.

Executive Assistant Responsibilities

  • Provide strong administrative support to the CEO, as well as other executives as needed
  • Manage meeting and travel arrangements with a strong attention to detail and in a cost effective manner anticipating transportation, lodging, meeting and communication needs
  • Ensure all guests are greeted and directed correctly

Office Manager Assistant Responsibilities

  • Be responsible for overall office maintenance and cleanliness
  • Manage and maintain office supply and kitchen inventory
  • Coordinate with various vendors to ensure the office runs smoothly at all times, including planning meals
  • Process and file incoming mail and documents, while working with work with team members, such as our Accounting Manager, and vendors to ensure all documents are properly handled

Qualifications

  • 3+ years of related professional experience
  • Excellent verbal and written communication skills
  • Proactive in problem solving with proven ability to be adaptable to various competing demands
  • Have a high level of availability to meet the demands of the executive team and office
  • Should be excited to work well in a fast paced environment and wear a lot of hats to keep everything running smoothly
Apply

Head of Customer Service

Santa Monica

At Washio, we’re determined to create a convenient and wonderful experience for each and every customer. We’re looking for someone who will help us complete this goal by leading our customer service team and initiatives. As Head of Customer Service, you should confidently maintain customer satisfaction by providing problem-solving resources, managing staff, and resolving customer claims.

Responsibilities

  • Improves and is responsible for the entire claims process, while establishing relevant claims metrics.
  • Monitors and manages a fast growing team of 6-10 operation associates while creating standards for the team.
  • Achieves new customer service objectives by preparing and completing action plans; implementing quality and customer-service standards; resolving escalated customer problems; and identifying system improvements.
  • Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; and monitoring and analyzing results.
  • Maximizes operational performance by providing expertise in customer care and resolving problems.

Minimum Qualifications

  • Bachelor’s degree from a four-year college or university
  • 3+ years of related professional experience

Preferred Qualifications

  • Ability to manage a team while providing support or feedback
  • Experience acting as the point of contact for escalated customer claims
  • Experience working in a fast paced startup environment is a plus
  • Experience working with ZenDesk is a plus
Apply

Operations Associate

Santa Monica

As a part of the Ops team, you will be responsible for expanding and improving our business through the optimization of our service and focus on the user. You will manage day-to-day operations for our team of ninjas and handle customer support. This is a unique opportunity to provide solutions to our uåsers as the voice of Washio, as well as to provide feedback internally to ensure we are constantly improving our business and user experience. This is an hourly position.

Responsibilities

  • Balance the deluge of inbound calls, texts and emails from customers, cleaners and ninjas
  • Go above and beyond to ensure satisfaction and delight for customers and ninjas
  • Work with engineering team to improve product and customer experience

Qualifications

  • Bachelor’s degree (4-year university)
  • 1+ year(s) of related experience is a plus
  • Service hours include early mornings, late evenings, and weekends
Apply