Careers at Washio

At Washio, we believe clean clothes should never be more than two taps away. We believe in revolutionizing tired industries and that dry cleaning and laundry take up hours that could be spent learning, creating or solving problems.

Being a part of the Washio team means constantly tackling new challenges, from reimagining products to solving logistical quandaries that help fine tune our user experience.

Solve

On-demand laundry provides many unique engineering & logistical challenges that only a world class team can tackle.

Play

Enjoy all the fun of a startup with team daily lunches, happy hours, bumping tunes and plenty of laughs.

Grow

We believe in hard work you can measure. In six months we’ve seen month-over-month growth, three new cities & thousands of happy customers.

Behind The Code

Engineering is just the beginning. At Washio we strive to build, maintain, and optimize the entire process from beginning to end. From forecasting algorithms right down to on-the-fly logistics capabilities, at Washio, many disciplines converge into one seamless experience for our customers.

Current Openings

We’re looking for driven individuals to join our team and help us revolutionize a tired industry.

Design

Lead Designer

Santa Monica

We’re seeking a Lead Designer to manage the creative direction of our company. This position will work interchangeably with multiple departments including engineering, operations, and marketing. You will report directly to the CEO.

As a mobile first company, we need someone with experience applying design strategies to mobile applications as well as the web. On the one hand, you are a talented UI/UX designer with experience creating and documenting navigation structures, information architectures, user interfaces, and interaction models. On the other hand, you are a branding expert who can work with our marketing team to refine the overall appearance, voice and direction of our brand across a wide variety of mediums.

You will create unique graphics and produce impactful materials that tell our story on print and digital platforms

Responsibilities

  • Develop and grow the Washio brand into a cohesive vision
  • Manage creative projects from conception to completion
  • Collaborate with our engineers and marketing team members to create wireframes, mock ups, prototypes, etc.
  • Create and uphold the identity of Washio across multiple mediums, this means everything from the iOS app all the way to the emails receipts and every material a user might experience in between

Minimum Qualifications

  • A Bachelor’s degree in a related design field
  • 3+ years of design experience
  • A portfolio with outstanding and diverse design work

Preferred Qualifications

  • Experience applying content design strategies on mobile
  • Experience working with engineering teams
  • Passion for detail in creating a tight, holistic experience for our customers
  • Understanding of user-centric design with strong UX/UI design expertise
  • Pluses: Experience with animation and video, and knowledge of front end engineering
Apply

Engineering

Full Stack Engineer

Santa Monica

As a full stack engineer you would be joining a small, dedicated team and working directly with the CTO and CEO to build out our product. With your technical experience you will manage individual projects from design and development to testing and production.

Responsibilities

  • Should be extremely well versed in Javascript
  • Experience with Node.js/Ember.js and Postgres/MongoDB/Redis
  • Experience with Objective-C and/or Java would be a plus
  • Experience using a full coffeescript stack, as well as Java or Objective-C
  • Ability to use both SQL and NoSQL databases with ease
Apply

iOS Developer

Santa Monica

Tired of building the next "killer" of Facebook/Instagram/Snapchat/Tinder? Or tired of being at the cruel, random mercy of the App Store gods? Are you a badass mobile engineer with a chip on your shoulder looking for something to prove?

Well then, hello.

We are Washio and we hate doing our laundry. We just closed our Series A and our original engineering team is looking to expand to handle our hockey stick growth. Ride in like Gandalf at the Battle of Helm's Deep and save the day (spoiler alert btw).

Responsibilities

Your roles and responsibilities will be instrumental in the growth of the company. We expect you to:

  • Play a lead role in creating and perfecting iOS apps
  • Be comfortable delivering high quality work with a quick turnaround rate
  • Feel at ease working on a talented team that includes everything from a professional salsa dancer to a math PhD
  • Be able to support multiple projects at the same time--we have both external consumer apps and internal apps

Minimum Qualifications

  • 2+ years developing for iOS applications (a deep grasp of Cocoa/Objective C is a must)
  • Bachelor's degree or higher in Computer Science or related field

Preferred Qualifications

  • You possess deep insight into API driven architectures, object oriented programming, and scrum methodologies
  • You have a sweet app on the App Store for us to check out
Apply

Android Developer

Santa Monica

We need an Android expert who can create and perfect apps. As an android engineer of our small team, you should be comfortable and excited to continuously build out new product and solve technical challenges.

Responsibilities

  • Play a lead role in creating and perfecting Android apps
  • Be comfortable delivering high quality work with a quick turnaround rate
  • Feel at ease working on a talented team that includes everything from a professional salsa dancer to a math PhD
  • Be able to support multiple projects at the same time--we have both external consumer apps and internal apps

Minimum Qualifications

  • 2+ years developing for Android applications
  • Bachelor's degree or higher in Computer Science or related field

Preferred Qualifications

  • You possess deep insight into API driven architectures, object oriented programming, and scrum methodologies
  • You have a sweet app on the Google Play Store for us to check out
Apply

Software Engineer

Santa Monica

Want to join the science team at Washio? We're a small team that focuses on writing high quality, thoroughly tested software solutions for the difficult algorithmic challenges that arise here. The problems draw from many fields, from operations research to statistics to economics.

The goal of the science team is to develop automated solutions to mathematical models of every problem we face in order to enable the company to grow effortlessly. Our stack is built on python and C++, as appropriate.

Essential Qualifications

  • A desire to work on difficult modeling problems

Required Qualifications

  • Two years of software engineering experience
  • C++ or Python skills
  • SQL knowledge

Desired Qualifications

  • Master's degree in Computer Science
  • Both C++ and Python skills
Apply

Operations

VP of Finance

Santa Monica

The VP of Finance will manage Washio’s day-to-day financial duties and long term financial model. This position will work on all strategic and tactical matters as they relate to budget management, cost benefit analysis, forecasting needs, debt financing and securing of new funding. The VP of Finance will also ensure that the Company accounting procedures and reporting conform to the Companies’ requirements by leading the accounting team.

We’re looking for someone who is comfortable and excited to conduct research to make informed decisions about business negotiations. Additionally, a strong candidate enjoys a fast-paced and sometimes unpredictable start-up environment.

Responsibilities

  • Manage the annual budgeting and monthly forecasting process.
  • Ensure the effectiveness and efficiency of the day-to-day accounting, financial planning, reporting, analysis and cash management.
  • Enhance, develop and implement comprehensive financial strategies, policies and procedures, which improve the overall performance of the Company.
  • Create financial models to support proposed business development and strategic opportunities.
  • Leading strategic ad hoc analyses regarding company strategy.
  • Analyzing market and competitor trends and various industry projects.
  • Conduct economic analysis of key investment and financial decisions and provide guidance and direction to the operating divisions regarding economic analysis.

Minimum Qualifications

  • 5+ years of finance experience
  • Bachelor's degree with a major in Accounting, Finance, or Economics

Preferred Qualifications

  • Ability to manage large amounts of data and to work on short timelines with incomplete data sets
  • A track record of adding valuable insights and support to operating management
  • Superior problem solving, data analysis and information presentation skills
  • Previous work with HR related tasks (benefits, contracts, payroll, etc) is a plus
  • Genuine interest in understanding the company’s business
Apply

Director of Business Development

Santa Monica

Washio’s Director of Paid User Acquisition will lead new customer acquisition efforts. The position will include both strategy and execution.

Leveraging a substantial budget, you will drive both scale and efficiency, managing campaigns across multiple channel partners. You will also test new channels in search of innovative ways to reach potential customers.

Responsibilities

  • Manage marketing budgets across mobile and web
  • Define launch and post launch user acquisition plans that achieve Washio's growth plan
  • Ensure team is tracking effectiveness of advertising campaigns and implement continuous improvements and optimization.
  • Source, evaluate, and test new user acquisition channels.
  • Identify, negotiate and close media buys with ad partners.
  • Scope and run landing page tests
  • Build and maintain strategic relationships with key acquisition partners such as Nanigans, Groupon, DSPs, Pandora, Facebook and Google
  • Drive A/B testing programs for new ad products and channels to maximize acquisition efforts and return.
  • Partner with product team to identify product features that improve effective customer acquisition and retention.
  • Conduct analysis with analytics team to validate the accuracy of the LTV model behind paid campaign users.
  • Cultivate mobile expertise within the UA team: identify insights into app store algorithms, research new platforms and networks, track competitors.

Minimum Qualifications

  • 5 or more years of online acquisition experience with 2+ years of management experience
  • 2+ years of experience with mobile user acquisition
  • 2+ years of experience buying over 100K per month in advertising
  • 2+ years of experience buying advertising with CPA and LTV goals
  • Strong understanding of advertising units at Facebook, Google and other scalable mobile ad channels
  • Strong business acumen and the ability to synthesize and analyze data to identify trends and marketing opportunities.
  • Ability to manage multiple projects, set priorities and meet deadlines.
  • Outstanding creativity and drive; excellent written and oral communication skills.
  • Strong interpersonal skills and ability to work well independently or within a team environment.

Preferred Qualifications

  • Experience optimizing product for growth
  • Experience working later in the customer life cycle (activation, retention and referral)
  • Knowledge of SQL, Javascript, HTML and CSS
Apply

Director of Customer Experience

Santa Monica

At Washio, we’re determined to create a convenient and wonderful experience for each and every customer. We’re looking for someone who will help us complete this goal by leading our customer service team and initiatives. As our Director of Customer Experience, you should confidently maintain customer satisfaction by providing problem-solving resources, managing staff, and resolving customer claims.

Responsibilities

  • Improves and is responsible for the entire claims process, while establishing relevant claims metrics
  • Monitors and manages a fast growing team of 6-10 operation associates while creating standards for the team
  • Achieves new customer service objectives by preparing and completing action plans; implementing quality and customer-service standards; resolving escalated customer problems; and identifying system improvements
  • Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; and monitoring and analyzing results
  • Maximizes operational performance by providing expertise in customer care and resolving problems

Minimum Qualifications

  • Bachelor’s degree from a four-year college or university
  • 5+ years of related professional experience

Preferred Qualifications

  • Ability to manage and grow a team while providing helpful, positive support and feedback
  • Experience acting as the point of contact for escalated customer claims
  • Experience working in a fast paced startup environment is a plus
  • Experience working with ZenDesk is a plus
Apply

Operations Associate

Santa Monica

As a part of the Ops team, you will be responsible for expanding and improving our business through the optimization of our service and focus on the user. You will manage day-to-day operations for our team of ninjas and handle customer support. This is a unique opportunity to provide solutions to our users as the voice of Washio, as well as to provide feedback internally to ensure we are constantly improving our business and user experience. This is an hourly position.

Responsibilities

  • Balance the deluge of inbound calls, texts and emails from customers, cleaners and ninjas
  • Go above and beyond to ensure satisfaction and delight for customers and ninjas
  • Work with engineering team to improve product and customer experience

Qualifications

  • Bachelor’s degree (4-year university)
  • 1+ year(s) of related experience is a plus
  • Service hours include early mornings, late evenings, and weekends
Apply

Junior Operations Associate

Boston, Chicago, Los Angeles, San Francisco, Washington DC

Our Junior Operations Associates manage our distribution centers and support our team of ninjas. Strong candidates are flexible in their role, great leaders and able to quickly figure out solutions. Junior operation associates play a critical part in the city operations and will enable our markets to grow. You should be a team player, willing to go above and beyond to make our customers and drivers happy. We are open 7 days a week. This is an hourly position.

Responsibilities

  • Manage the distribution center by organizing supplies and orders
  • Support our ninjas daily by preparing and dispatching driver orders
  • Inputting customer orders into our backend
  • Organize and itemize orders for our cleaning partners
  • Inputting customer orders into our backend
  • Occasionally make customer deliveries

Qualifications

  • Bachelor’s degree (4-year university)
  • 1+ year(s) of related experience is a plus
  • A reliable personal vehicle in order to occasionally make customer deliveries
  • Service hours include early mornings, late evenings, and weekends
Apply